Always polite people there to help you with any questions you have. They work very well with my child who is on the spectrum. They have been going at a comfortable pace that works for my son so he feels more comfortable. When he needs a break in between they give him a moment to collect himself. They always answer any questions, so doing be afraid to ask. An my advice is always ask for extra bands we miss place ours all the time. i would recommend anyone I know to go here if they needed braces. Our youngest child will be getting seen there soon as well.