We always get in quickly. The staff is always very friendly (I am pretty socially awkward and it's such a relief to be around friendly people.) My daughter is very soft spoken and is on the spectrum but they always make sure to hear her and help her understand what's going on. That always helps her anxiety lower. They are also very easy to come in for any quick adjustments for braces and be done quickly and comfortably. I have highly recommended this place to all my friends.